February 6, 2017

High marks for Nanaimo Port Authority

A survey commissioned by the Nanaimo Port Authority in December 2016 found that customers and stakeholders are “satisfied to exceptionally satisfied” with the NPA in each of 15 areas probed. The highest-rated response was an 85% average rating of satisfaction regarding a customer’s ability to contact and communicate with the NPA. The lowest-rated response was a 72% average rating of satisfaction regarding the port’s “usability,” including its infrastructure and equipment. Customers also gave high marks to the NPA for its commitments to safety and environmental responsibility.

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High marks for Nanaimo Port Authority